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<h1 class="topictitle1">No Restoration Sub-job Progress Is Reported for a Long Time During the SAP HANA Database Restoration</h1>
<div><div class="section"><h4 class="sectiontitle">Symptom</h4><p>During the restoration of an SAP HANA database, no further restoration sub-job progress is reported for a long time and the job is suspended with the following message displayed: Data protection agent host (<em>xx.xx.xx.xx</em>) started executing the restoration sub-job (<em>Job ID</em>); Client <em>(xx.xx.xx.xx</em>) started executing the restoration sub-job (<em>Job ID</em>); or Client <em>(xx.xx.xx.xx</em>) timed out when updating the restoration progress. Try again as instructed in the <em>Data Backup Feature Guide (for SAP HANA)</em>.</p>
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<div class="section"><h4 class="sectiontitle">Possible Causes</h4><p>The memory space of the host where the client is installed is insufficient.</p>
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<div class="section"><h4 class="sectiontitle">Procedure</h4><ol><li><span>Use PuTTY to log in to the host where the client used for running the current restoration job is installed.</span><p><p>The IP address of the host where the client is installed is the IP address displayed in the restoration sub-job information. (You can view the IP address on the <strong>Jobs</strong> page of the OceanProtect WebUI.)</p>
</p></li><li><span>Run the following command to view the memory usage:</span><p><pre class="screen">free -g</pre>
<p>If the remaining memory is not enough to start a tenant database, the memory space is insufficient.</p>
</p></li><li><span>Run the following command to query the process ID of the subjob:</span><p><pre class="screen">ps -ef|grep <em>Sub-job ID</em></pre>
<p>The sub-job ID is displayed in the restoration job information. (You can view the sub-job ID on the <strong>Jobs</strong> page of the OceanProtect WebUI.) Example:</p>
<pre class="screen">ps -ef|grep 381e7752-f2a6-11ef-8fb4-5413108d9acd
root     1632604    3221  0 19:49 ?        00:00:00 sh -c python3 /opt/DataBackup/ProtectClient/Plugins/GeneralDBPlugin/bin/applications/informix/api.py Backup 1740397794345_11465832245704297853 779560ad-bc7d-4eff-84d4-3abf1aa1ad09 381e7752-f2a6-11ef-8fb4-5413108d9acd  1&gt;&gt;/opt/DataBackup/ProtectClient/ProtectClient-E//slog/Plugins/GeneralDBPlugin/generaldbplugin.log 2&gt;&amp;1
root     1632605 1632604  1 19:49 ?        00:00:00 python3 /opt/DataBackup/ProtectClient/Plugins/GeneralDBPlugin/bin/applications/informix/api.py Backup 1740397794345_11465832245704297853 779560ad-bc7d-4eff-84d4-3abf1aa1ad09 381e7752-f2a6-11ef-8fb4-5413108d9acd
root     1633656 1003005  0 19:50 pts/2    00:00:00 grep 381e7752-f2a6-11ef-8fb4-5413108d9acd</pre>
<p>In the command output, <strong>1632604</strong>, <strong>1632605</strong>, and <strong>1633656</strong> following <strong>root</strong> are the process IDs of the sub-jobs.</p>
</p></li><li><span>Run the following command to stop the current restoration job:</span><p><pre class="screen"><strong>kill -9 </strong><em>Process ID</em></pre>
<p>If there are multiple process IDs, separate them with spaces. Example:</p>
<pre class="screen">kill -9 1632604 1632605 1633656</pre>
</p></li><li><span>Perform the restoration job again when the memory space is sufficient.</span></li></ol>
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<div class="parentlink"><strong>Parent topic:</strong> <a href="en-us_topic_0000002164828418.html">FAQs</a></div>
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